Comprehensive Support Features
Knowledge Base
Searchable help center embedded in your product
Live Chat
Real-time support chat with your team
Contextual Help
Show help articles based on user location
AI Assistant
AI-powered chatbot for instant answers
Self-Service
Empower users to find answers themselves
Quick Actions
Common tasks accessible from anywhere
The Power of Self-Service Support
Reduce tickets, save costs, and delight your users
Fewer support tickets
Always-on support
Faster resolution time
Multiple Support Channels, One Platform
Meet users where they are with flexible support options
Knowledge Base
Create a searchable library of help articles, tutorials, and FAQs embedded directly in your product.
- Rich text editor with multimedia support
- Powerful search with instant results
- Track article views and helpfulness
Live Chat
Connect users with your support team instantly through in-app messaging for complex issues.
- Real-time conversations
- File sharing and screenshots
- Conversation history and context
Contextual Help
Show relevant help articles and tooltips based on where users are in your product.
- Location-based help suggestions
- Inline tooltips and help icons
- Reduce context switching
AI-Powered Assistant
Let AI handle common questions instantly, freeing your team to focus on complex issues.
- Natural language understanding
- Learn from your knowledge base
- Seamless handoff to human agents
The Business Impact
See how in-app support transforms your support operations
Lower Costs
Reduce support team workload by 60% with self-service
Faster Resolution
Users find answers 4x faster than traditional support
Happier Users
Increase satisfaction scores by providing instant help