Terms of Service

1. Agreement to Terms

By accessing or using the services provided by USER TRAIL PTY. LTD., you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Usertrail provides user behavior analytics, AI-driven insights, and related services. The specific scope of services will be defined in individual agreements or statements of work.

3. User Obligations

When using our services, you agree to:

• •Provide accurate and complete information
• •Maintain the confidentiality of your account credentials
• •Use services only for lawful purposes
• •Not interfere with or disrupt our services
• •Comply with all applicable laws and regulations
• •Respect intellectual property rights

4. Intellectual Property Rights

Unless otherwise specified in a written agreement:

• •We retain ownership of our pre-existing intellectual property
• •Custom work created for you will be governed by project agreements
• •You retain ownership of your proprietary data and content
• •Neither party may use the other's trademarks without permission

5. Payment Terms

Payment terms will be specified in project agreements. Generally:

• •Fees are due as specified in invoices or agreements
• •Late payments may incur interest charges
• •Disputed charges must be reported within specified timeframes
• •We reserve the right to suspend services for non-payment

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of our business relationship. This obligation survives termination of services.

7. Warranties and Disclaimers

We strive to provide high-quality services, however:

• •Services are provided "as is" unless otherwise specified in agreements
• •We do not guarantee uninterrupted or error-free service
• •Specific warranties will be detailed in project agreements
• •We disclaim implied warranties to the extent permitted by law

8. Limitation of Liability

To the maximum extent permitted by law, USER TRAIL PTY. LTD. shall not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the fees paid for the specific services giving rise to the claim.

9. Indemnification

You agree to indemnify and hold USER TRAIL PTY. LTD. harmless from claims arising from your use of our services, violation of these terms, or infringement of third-party rights.

10. Term and Termination

These terms remain in effect while you use our services. Either party may terminate:

• •For convenience with appropriate notice as specified in agreements
• •Immediately for material breach of terms
• •Upon mutual written agreement

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through good faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of courts in New South Wales, Australia.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes. Continued use of our services after changes constitutes acceptance of the modified terms.

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us:

• Email:info@usertrail.ai
• Phone:+61 478 614 124